Refund policy

At Burdens to Billions, we want you to be satisfied with your purchase. In the event that you need to make a return, we have a transparent and fair returns policy in place to ensure your peace of mind.

1. Eligibility for Returns:

- Items eligible for return are those that are unworn, unwashed, and in their original condition with all tags still attached.

- Customized or made-to-order items are not eligible for return unless there is a manufacturing defect or an error on our part.

 

2. Return Period:

- You may initiate a return within 7 days of receiving your order.

3. How to Initiate a Return:

- To initiate a return, please contact our customer support team at info@burdentobillions.com to request a return authorization.

- Once authorized, you will receive instructions on how to return the item.

4. Return Shipping:

- Customers are responsible for the cost of return shipping, except in cases where the return is due to a manufacturing defect or an error on our part.

5. Refunds:

- Refunds will be processed within 3-5 business days of receiving the returned item.

- Refunds will be issued to the original payment method.

6. Exchanges:

- We do not offer exchanges.

7. Defective or Incorrect Items:

- In the rare event that you receive a defective item or an incorrect order, please contact us immediately for assistance.

8. Non-Refundable Items:

- Shipping fees and gift cards are non-refundable.

9. Additional Notes:

- We reserve the right to refuse returns that do not meet our eligibility requirements.

- We recommend using a trackable shipping service when returning items to ensure that they reach us safely.

We strive to make the return process as easy and transparent as possible for our customers. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team.

Thank you for shopping with Burdens to Billions.